Partner Organization Guidelines

Three kinds of listing

They look alike on the page and are governed by the same conduct rules, but they arrive here differently and can do different things. Most of this document is about the first one, because it is the only one that handles money.

• Partner organizations — a diaspora association that applies, is reviewed, and gets the full toolkit: a public page, members who opt in, events, the ability to message its own members, and ticket sales through its own Stripe account.
• University chapters — created by NAKA, not applied for: when enough members share a school, a chapter is proposed for it. Members ask to join and a chapter admin approves. A chapter can hold events, but not sell tickets — there is no legal entity or treasurer behind a chapter, so there is no payment account.
• Faith communities — a listing, not an application. A member suggests a church or other place of worship, NAKA confirms the details with a contact at the congregation, and it appears in the directory. Members can join it like any other organization, and membership stays private unless a member chooses to be shown. Nobody runs the listing until its own leadership claims it — once they do and accept these guidelines, it works exactly like a partner organization, ticketed events included. Giving stays off the platform: NAKA does not process tithes, offerings or donations for a faith community, and never will.

Who a partner organization is for

Any real Kenyan diaspora association — community, alumni, professional, faith, welfare, student, or regional. If you serve Kenyans abroad and run real events, you likely belong here.

• An identifiable group with named people behind it. A registered entity is great but not required — plenty of diaspora associations are informal, and that's fine.
• What doesn't fit: a business trading under an association's name, a political party or campaign, or a group set up to fundraise for one individual.

Community-rooted organizations are exactly who this is for. A Luo welfare association, a Kikuyu students' group, a Coast regional society, a county association — all welcome, all normal. Organizing around a shared community, county, or language is something to be proud of, not a problem. The one thing we ask: organize around who you are, not against anyone else. An organization that puts down other communities or uses NAKA's reach to spread hostility isn't a fit.

What NAKA provides

Event ticketing on NAKA's platform, a public page for your organization, a way to message the members who've joined you, and a spot in our partner directory. A A university chapter gets everything except ticketing — there is no legal entity or treasurer behind a chapter, so there is no payment account to pay out to. A faith community gets the public page and its members straight away; ticketing unlocks when its leadership claims the page and accepts these guidelines, because selling a ticket needs someone accountable for the refund.

A couple of things we deliberately stay out of: your money (it moves straight through your own Stripe account, never ours) and your members' contact details. We also don't formally endorse any partner's events — the platform is ours, the organization and its programming are yours.

What we'd ask of you

These apply to any organization that has accepted them — a partner organization, or a claimed faith community. A university chapter is bound by the first and the third; an unclaimed faith-community listing only needs to stay accurate.

• Keep your events real and accurately described — describe what's actually happening.
• You're the merchant of record for your own events, so refunds, chargebacks, and attendee questions are yours to handle first — NAKA is there for escalation, not the front line.
• Your own tax, legal, and insurance obligations stay with you, as they would for any organization.
• Keep your Stripe account in good standing, since ticket sales pause if it gets restricted.
• Keep a current postal address on file — we need it before we can send communications on your behalf.

Your members' data stays yours to protect

You'll never receive NAKA's member list, and we'll never hand you your own members' contact details either — you write the message, we deliver it. Please return the favor: no exporting, no scraping, and no reaching out to members off-platform just because they connected with you here. It's the fastest way to lose good standing, and it's also just not how we'd want to be treated.

We check in once a year

Organizations move, merge, change service times and occasionally wind down, and a directory that never forgets anything stops being worth reading. So once a year we ask whoever runs a partner organization or faith community to confirm its details are still right — one click, and it's good for another year. Running an event, sending a message or gaining a member counts as confirmation on its own, so an active organization is rarely asked at all.

If nobody confirms and nothing happens for a full year, the listing comes down. It isn't deleted: the page keeps working for anyone holding the link, and a single click on the confirmation link — or a message to NAKA — puts it straight back. Members can flag a listing that looks out of date, which reaches NAKA rather than changing anything on the page.

For a listing suggested by a member, the contact at the congregation is never published — only the details a visitor needs. That contact is who we write to at the yearly check-in.

Conduct

These apply to every organization in this hub, however it got here. Our Community Guidelines apply to everything your organization posts, sends, or hosts — the short version is no political campaigning (no candidates, parties, or election organizing) and no ethnic or hateful content.

During Kenyan election cycles we look a little more closely at partner communications, and we pause new applications from organizations with political affiliations until things settle.

If something goes wrong

We'd only suspend or remove a partner over something serious: breaching these guidelines, events that turn out to be fabricated or repeatedly cancelled, misusing member communications, or conduct that would breach the Community Guidelines. If it comes to that:

• Ticket sales pause right away.
• Tickets already sold stay valid — we won't void what attendees already bought.
• Refunds remain the organization's responsibility, since it's their Stripe account holding the funds.
• Attendees are told directly if an event's status changes.
• The organization's page comes down, and its members are told the affiliation ended.

Leaving

You're free to leave whenever you'd like. We'll unpublish your page, notify your members, and any events already in flight follow the same steps as above. Ticket and financial records stick around as long as tax and audit rules require, same as they would anywhere else.

Suggesting a faith community instead? That takes a minute and no application — suggest one here. Ready to apply as a partner organization? Head to the application — we review every one by hand rather than approving instantly, simply because a partner organization ends up handling its members' money and identity, and that deserves a real look.